Renting a car in Exmouth

Very good

When we arrived early at the car rental office, the lady who assisted us showed no smile and hardly answered our questions. She asked for our credit card, had us sign, and then told us to follow her to get the car. She drove out a car, parked it without saying a word, and walked away. I asked if that car was ours; she pointed and said 'that one,' and then left, saying someone would give us the keys. We booked a Hyundai IMAX 8 Seater, but we got a Kia 7 Seater. When returning the car, the staff there was as expressionless as the lady before, didn't say a word. To our surprise, we returned the car on 14th October, but they charged our credit card on 18th October, deducting several hundred Australian dollars—completely unreasonable. If they charged on 11th October when we picked up the car as a guarantee, that would make sense. Even after two weeks with rental car company’s follow-up, it's still not resolved. I used AVIS in Tasmania, and they didn't charge a cent, nor did they need any deposit. Never use Budget. Even if their cars are cheaper, I won't use them.

Very good!

The service attitude is good and efficient. The condition of the car is newer and better than expected.

Very accommodating as we were early and got upgraded instead of having to wait. A bond was held on our card (and returned quickly at the end of car hire), but never mentioned to us, so I was surprised. It got clarified when returning the car though.

Easy to book, no hidden charges