Good deal with QEEQ

This was the worst car rental experience ever. I paid in full, but because I arrived an hour and 40 minutes late, I couldn't pick up the car (although there was indeed a delay note in the order that I didn't read carefully at the time, but considering it was an international flight, immigration, and our luggage was damaged, being slightly late is quite normal. I've rented cars abroad many times; are New Zealand and Australia less developed than Italy? Is it only Italians who are punctual? I've never had this situation before. The most important thing is that the rental company initially said I was late by two hours and my order was canceled; when I argued that it wasn't two hours and I had been waiting in line for over ten minutes, they quickly changed their story to say it was between one to two hours). Even after coordination from the platform, I could only pick up the car the next morning, meaning I lost a day's use of the car, and the cost of taking six people back and forth to the airport had to be covered by myself.

Cannot reach them by phone. Unsure if it's because it's Sunday or if it's always like this. Tried calling to ask about accident procedures but no one answered.

The attitude was good, they even provided shuttle service, and the staff was very enthusiastic when returning the car.

Dishonest service. They charge you extra for everything if you're too honest. Border crossing fees, mandatory insurance, various tricks.

Waited about 20 minutes, acceptable.