good car without necessary explanations.

The entire process was quick. The attendant was very enthusiastic, drove the car to the entrance, and patiently explained everything.

The car I booked was unavailable, so they gave me a smaller one that was more expensive. They didn't inform me in advance, and there wasn't enough space for everyone. When returning the car, there were no staff, took me two hours to find someone.

Extremely slow, requires two credit cards. Reserved a Mercedes E-Class, but got a Volvo XC60. Most cars from AVIS are Volvos, driving experience is far inferior to Mercedes.

Convenient and great service

The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!