My flight got cancelled (first leg of two) meaning I was delayed arriving at my destination, and so I contacted Europcar to inform of the delay. Unfortunately Europcar didn't inform the local operator at Tamworth, but fortunately he was at my flight for another customer anyway. No harm done. And he kindly gave me an upgrade to a larger vehicle. Also allowed me town rather than airport drop-off for no charge, which suited me better since I was leaving by train, not air. All the vehicles there were impacted by a large hailstorm several weeks before, but the vehicle worked just fine.
About QEEQ:9.0/10
Platform was fine. The incentive for me to use Easyrentcars rather than direct to Europcar was to get better price insurance through the master AXA policy.
The staff handling the rental process were excellent and provided thoughtful service. However, the elderly man at the domestic airport reception had a poor attitude and has been complained about. Picking up and returning the car was convenient. It's better to rent from a major company.
Vehicle condition good. Service of the counter staff good .
About QEEQ:10.0/10
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Customer Service
Good price, no hassles, free upgrade.
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