The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful
“Except for pickup being so long after a long flight it was fine”
About FOX RENT A CAR:8.0/10
It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated
We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.
The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Will never use again
Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT
S.WarnerCorson
-
-
-
-
View more >J.Scalena
-
-
-
-
View more >-
-
-
-
View more >J.Armstrong
-
-
-
-
View more >Skampers
-
-
-
-
View more >