Except for pickup being so long after a long flight it was fine
S.WarnerCorson
United States
Reviewed: Fri, Dec 13, 2019
About FOX RENT A CAR:8.0/10
It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated
“No amount of savings is worth two hours of indoor late night waiting.”
About FOX RENT A CAR:8.0/10
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".
Took over an hour to service 10 customers.
People with reservations that hadn't paid were told no cars were available.
Staff was rude and on their cell phones.
We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.
About QEEQ:10.0/10
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Except for pickup being so long after a long flight it was fine
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