2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem

Great website will definitely use again

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

I waited for over an hour to get my rental. Then when I was up to the counter the attendant walked away go assist another coworker. Then proceed to advise me that it would another wait as my caf was NOT READY. If I wanted one of the ready vehicle it would be an upgrade. So instead of waiting for my Rent. As I was exhausted from traveling & couldn't mustard the angry to get my rental right then & there.

I thought saving a 100 dollars on car rental for a week would be worthwhile I arrived for a 10:30 pick-up in Phoenix. The counter was located outside. It was 35 degrees. The line was took over two hours. I arrived at my destination at 3:00 a.m. It was cold, no one on the staff came and suggested the line move to indoors or gave explanation for the long wait -- it was TERRIBLE. The car turned out to be fine (to my delight) but could never trust using Fox again...and have made that known P