I thought saving a 100 dollars on car rental for a week would be worthwhile I arrived for a 10:30 pick-up in Phoenix. The counter was located outside. It was 35 degrees. The line was took over two hours. I arrived at my destination at 3:00 a.m. It was cold, no one on the staff came and suggested the line move to indoors or gave explanation for the long wait -- it was TERRIBLE. The car turned out to be fine (to my delight) but could never trust using Fox again...and have made that known P
“delayed arrival handled professionally and competently.”
About FOX RENT A CAR:8.0/10
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
“No amount of savings is worth two hours of indoor late night waiting.”
About FOX RENT A CAR:8.0/10
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".
“Except for pickup being so long after a long flight it was fine”
About FOX RENT A CAR:8.0/10
It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated
Wait time was kind of long. Friendly counter staff made up for the wait. My Jeep Cherokee was awesome.
About QEEQ:8.0/10
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Worst pick-up experience of my LIFE -
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