No amount of savings is worth two hours of indoor late night waiting.

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

Wait was long at counter. Voluninous paperwork!

Very good.

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

I waited for over an hour to get my rental. Then when I was up to the counter the attendant walked away go assist another coworker. Then proceed to advise me that it would another wait as my caf was NOT READY. If I wanted one of the ready vehicle it would be an upgrade. So instead of waiting for my Rent. As I was exhausted from traveling & couldn't mustard the angry to get my rental right then & there.

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.