I will NEVER rent from you again.

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

Car was dirty on inside, out of windshield wiper fluid so I had to refill myself. Not super professional when I went to get the car at the lot. However the gentleman at the counter who helped with payment was nice. He waived a fee since when I booked through easy rent cars.com they screwed up the dates of my rental that I prepaid.

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.