We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.
“Routes is cheap, but be prepared for a long wait.”
About Routes:6.7/10
Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental.
We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry.
Completely disorganized.
About QEEQ:10.0/10
Easy Rent a car was a painless way to rent our vehicle. Will use again.
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great.
Would definitely use Routes again when I’m back in BC.
About QEEQ:10.0/10
Good platform probably one of the best brokers.
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