Easy and pleasant reveal experience.

Scheduled to pick up the car at 13:30, arrived two hours early hoping to get the car in advance. On the last day, I returned the car early but had to wait two hours at the airport to pick it up.

When returning the car, they lifted the spare tire compartment to check, but the staff did not show us this check when we picked up the car. They thought we damaged the spare tire and we had to wait 15 minutes for a senior staff member to confirm it wasn't us. It wasted a lot of time and scared us. We've never had to check the spare tire when renting a car before, and they didn't mention it beforehand. This is very unfair.

Average

Very easy to find the counter and very satisfied to rent a new car on my trip.

There is a price drop protection syste, it’s user friendly

Very Bad experience with the staff in charge of the car checking process as well as during the collect and pick up. No care about the customers, no professional behaviour when we ask information or have a claim. I had better experiences with their staff in Chiang Mai and Bangkok. Apparently their standards are not the same in all agences.