Overall okay.

The pick-up and drop-off locations were inside the airport, which was very convenient. The staff were friendly and helpful. The procedures for picking up and returning the car were simple, making the experience very satisfactory. Additionally, they provided a Garmin GPS for free.

You need basic English, a driver's license, and a translated document. You have to check if the car matches your reservation; if not, you need to point it out. You can add insurance yourself. The process takes about 10 minutes. The car is in good condition.

The entire process from car booking to return was smooth. Never had any issues. Pick up was fast. Got a Ford Fusion hybrid instead of the Chevy Malibu. Pro: Highly efficient car, so saved a lot on gas. Cons: Trunk space was limited so only able to store 2 luggages in the bag. Third luggage was at the back seat. Only had 2 of us so that was not an issue for us.

Dislike: The first car had no spare tire or spacesaver. Another car, upgrade, was provided. Thanks.