The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental.
The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.
Make sure that you tell people that in Las Vegas there are TWO car rental places off site and which one it is. I ended up renting a car for another company.
I don't undertand why they are renting specific cars online and when you get to the location they only have 2 kind and on top of that, the cars were all scratched with hits all around. The counter person was rude and and even got attitude after you reject their insurance or any other things they sell.
Good price. Fair overall service at best. The car was overdue for retirement.
About QEEQ:8.0/10
Satisfactory
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