7.7 /10 Good
Reviewed: Monday, November 25, 2024
I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service.
The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.
Read More >5.3 /10 Average
Reviewed: Monday, November 25, 2024
depressing agent as I walk in. Grumpy agent despite my efforts to be cheerful. The agent talk in short sentences in heavy accent in whisper. He appeared to be annoyed the whole time. I feel like we had disturbed him for coming in. Never offer a smile from beginning to end. Horrible service!
Return car agent move super slow again not cheerful or friendly although his demeanor was slightly better than the check out agent. I get a sense that Fox rent a car agents are lazy, hate their job and does not like customers.
Read More >4.3 /10 Average
Reviewed: Monday, November 25, 2024
Horrible.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
I have never been straight up swindled by a company in my life. This is exactly what happened with FOX RENT A CAR. My heart hurts every time I re-live what happened to me. You should never do business with a company like fox rental. I told them that I did not need any type of insurance from them since my credit card and personal insurance covered everything. The guy behind the counter, smiled and said okay. He then proceeded to charge me for the personal insurance and told me, don’t worry, it’s just a deposit and it’ll be returned back to you. It’s my fault, I trusted him and signed on because I didn’t think the swindling would be against the law. I felt like I was in third world country or something. Anyways. I will never do business with FOX CAR RENTALS AGAINS.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
The car rental process was smooth and great once we got to the car. Getting to the rental place from Las Vegas airport was lengthy and once there, the wait at the counter was excessive. It would have been nice to have a heads up about the wait.
Read More >6.3 /10 Average
Reviewed: Monday, November 25, 2024
Good price. Fair overall service at best. The car was overdue for retirement.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
This is the 2nd time I rented from Fox and the service was excellent and accommodating. I wasn't happy with the first car and upgraded the next day and it was done quickly and smoothly.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental.
The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
No wiper fluid topped up, electrical chargers didn't work at all, cruise control didn't work every time, tire grip not the best. Paid extra to upgrade and it didn't feel like an upgrade at all.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Pick up took a long time. They could have more counters open when the que gets long.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
I’m asking for refund because they changed me again and I got lower class car!!!!
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Staff was very friendly but I was charged $111.00 fuel surcharge and now I'm waiting for a credit. Make sure you read your receipt before you leave counter. Just in case.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
I don't undertand why they are renting specific cars online and when you get to the location they only have 2 kind and on top of that, the cars were all scratched with hits all around. The counter person was rude and and even got attitude after you reject their insurance or any other things they sell.
Read More >5.7 /10 Average
Reviewed: Monday, November 25, 2024
I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️
Read More >7.7 /10 Good
Reviewed: Monday, November 25, 2024
Car was showing require maintenance again and again .
Counter staff sold insurance to us by telling it is compulsory .
Even hard selling of buying fuel from them was done .
Read More >7.7 /10 Good
Reviewed: Monday, November 25, 2024
Waited 2 hours to get the car. Tires were marginal. Had to take 2 shuttles to get to the Fox Rental Center.
Read More >7.3 /10 Good
Reviewed: Monday, November 25, 2024
Fox facility location is very remote from the airport. Took 2 shuttles each way, summing up to a lengthy and not most convenient process (especially compared to better options in a similar price).
Read More >5 /10 Average
Reviewed: Monday, November 25, 2024
Car was in bad shape, damaged and dirty.
Tried to point it out to the rep as exiting the gate and was met with “let me do my job!”
Read More >4.3 /10 Average
Reviewed: Monday, November 25, 2024
Yes, the phone number on the website doesn’t work & I left an item in the car & no phone call to let me know & no return call after 10 calls have been made to the main phone number.
Read More >7.3 /10 Good
Reviewed: Monday, November 25, 2024
Car was not safe, A lot of shaking.
Read More >6.3 /10 Average
Reviewed: Monday, November 25, 2024
1. waiting time at counter 40 minutes. much too long.
2. first vehicle handed to me had cruise control broken. I found out after 15 minutes in the car and returned the car. I was given angoss replacement car.
3. Staff at gate was rude.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The only complaint I have is an employee's attitude at rental site upon pickup.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
They do not have a free shuttle to and from the airport, they charge $1.50 plus Tax each way. you use the shuttle
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
While dropping the car off I had to wait about 15 min for someone to help me as the workers were all chatting in the car vacuum area and didn’t notice me standing around in the drop off zone until another worker pointed me out to them (3 workers)
Read More >5.7 /10 Average
Reviewed: Monday, November 25, 2024
Much To Much Time Waiting To Get To Counter, Even Longer Wasted Time At Counter, They Keep Trying To Sell You Plans Ya Really Don't Need . Will Not Use Them Again. FOR SURE. Need To Teach The Guy That Checked Me Out When I Picked Up Car Some Manners
Read More >6.3 /10 Average
Reviewed: Monday, November 25, 2024
They could do a lot better, they need to improve on everything
Read More >5.2 /10 Average
Reviewed: Monday, November 25, 2024
I was really surprised people was not friendly at the location when I was brought to
And I was forced to stay more than ours to get the price which I was getting from the website I was told did the website for the problems and they cannot match the price
Finally after 1 hour when supervisor shows up he said he will be able to match the price and we was able to leave
Read More >6.3 /10 Average
Reviewed: Monday, November 25, 2024
Pick up is excruciating. Slow. Inept. Inexcusable.
Read More >7.3 /10 Good
Reviewed: Monday, November 25, 2024
Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
Fox car rental staff were very helpful and friendly .
Read More >5.3 /10 Average
Reviewed: Monday, November 25, 2024
Car was not the Jeep I requested, but a Kia Sportage, 70,000 miles? Car had dents, scratches, seats had many stains, plus right rear tire needed air everyday.. Worst car I ever rented. Shuttle from Denver Airport to Fox was a horror show,, not a direct route.
Read More >7.7 /10 Good
Reviewed: Monday, November 25, 2024
very, very slow service but friendly service staff
Read More >5.3 /10 Average
Reviewed: Monday, November 25, 2024
The agent that served me when pickup the vehicle Christina, who is a team led, was advised that I had all the insurances required to cover the vehicle and liability. She advised me that she would put the liability insurance @ 13.99 just to show in case something was to happen. She advised me that there would be no charge. So I believe her as she is a team led. Well, at the time of drop off, I was charged $130.00 for the liability insurance. I complained to the manager, who did not speak English well, and said that I had to pay the liability insurance as I did not sign the waiver. Bull shit, I call, She lied to me and got a commission on the liability insurance. As a frequent Fox renter, I was deceived by her and the manager even after I showed both my liability insurance coverage that I have with my insurer. Never again I will rent a vehicle from Fox or Economy who did the same thing to my buddy last week. Folks watch out for these company... They are cheaper than the one at the airport but they screw you with insurance. They will lie in your face to make more commission. Read all the details on your contract and ensure that the contract show what you want or need. Shame on you Christina and Fox Car Rental, Shame.....
Read More >7 /10 Good
Reviewed: Monday, November 25, 2024
Clean the DAM WINDOWS
Read More >7.3 /10 Good
Reviewed: Monday, November 25, 2024
counter staff could have been better.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Rather long wait to pick up car---but great rental rate and helpful staff!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A little further to get to then I thought but still a good deal.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre.
I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
This was my second rental from this location and other than the deposit being $1000 for an SUV, I have never seen a deposit higher than $500 and last time that is what they took, the experience was pretty painless.
Read More >8.7 /10 Very good
Reviewed: Monday, November 25, 2024
I requested a small compact car, but they were out. I was given a bigger suv, with a much larger gas tank. The millage wasn’t good. I wish I would’ve gotten the little car.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.
Read More >6.7 /10 Average
Reviewed: Monday, November 25, 2024
The pickup location was not at the usual airport location, and pickup was time consuming. But, it was a good price.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
I was not aware that the rental location was away from the airport. We had to catch two shuttles
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
long line in beginning but went back to extend and had great service no wait
Read More >8.7 /10 Very good
Reviewed: Monday, November 25, 2024
The car exceeded my expectations it was a great vehicle I may buy one now!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I am feeling ripped off because the excuse for the high cost of renting a car was because of a shortage of vehicles compared to the demand. But the car lot was full of cars both at pickup and drop off. So the shortage seems to be no loner the case. So fox and other companies are keeping the high rental charges artificially high now. That is my perception, and why I rated it a 2.
Read More >7.7 /10 Good
Reviewed: Monday, November 25, 2024
No me entregaron el auto de la marca que reserve y el
Lugar de entrega está más lejos de las demás compañías de renta de
Autos
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Make sure that you tell people that in Las Vegas there are TWO car rental places off site and which one it is. I ended up renting a car for another company.
Read More >8.7 /10 Very good
Reviewed: Monday, November 25, 2024
Jessica at counter on pick up was fantastic. But the time it took to get the car was way too long.
Read More >S.DE LA GARZA AQUINO
Las Vegas
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Todo estuvo excelente sin ningún contratiempo.
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience!
The Car was great and the drop off in LA was easy and done within a couple of mins.
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
Staff friendly and helpful. Both pick up and drop off easy and quick. Fimding drop off difficult.Helpfull
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Plain sailing and an easy pick
Up,
Well recommend them
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Todo excelente
Read More >7 /10 Good
Reviewed: Monday, November 25, 2024
El personal que me atendió fue algo racista. Preguntas innecesarias y comentarios fuera de lugar. El precio es bajo pero no lo vale el pasar por humillaciones.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
カウンターのスタッフ3人でゆっくり対応された．また，日本からネットで保険に加入していたのに重複する保険を進めてきた。英語がわからなくて入ってしまった．断れば安い．
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
I got an “upgraded “ car as the Toyotas had no Sat Navigation.
Got given a Chrysler, which was a slightly bigger car, which wasn’t necessarily what I wanted.
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