“Check in slow. Location several miles from airport and had to pay for their shuttle service. Why?”
About FOX RENT A CAR:6.0/10
I got an “upgraded “ car as the Toyotas had no Sat Navigation.
Got given a Chrysler, which was a slightly bigger car, which wasn’t necessarily what I wanted.
“Car pick up took 1 hour and 55 minutes and it took 30 minutes more to Understand how to operate it.”
About FOX RENT A CAR:8.3/10
Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.
depressing agent as I walk in. Grumpy agent despite my efforts to be cheerful. The agent talk in short sentences in heavy accent in whisper. He appeared to be annoyed the whole time. I feel like we had disturbed him for coming in. Never offer a smile from beginning to end. Horrible service!
Return car agent move super slow again not cheerful or friendly although his demeanor was slightly better than the check out agent. I get a sense that Fox rent a car agents are lazy, hate their job and does not like customers.
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