So much time it took for car pick up .. car pick up location also too outside airport .
A.Maheshwari
United States
Reviewed: Sun, Jun 16, 2019
About FOX RENT A CAR:7.7/10
Car was showing require maintenance again and again .
Counter staff sold insurance to us by telling it is compulsory .
Even hard selling of buying fuel from them was done .
“Fox rentals confusion over vehicle class and insurance at pick up location.”
About FOX RENT A CAR:9.0/10
Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience!
The Car was great and the drop off in LA was easy and done within a couple of mins.
About QEEQ:10.0/10
Would suggest improving rental companies acceptance of using 3rd party premium insurance providers such as the AXA policy offered by QEEQ. I don’t know why Fox refused to accept this but it’s very frustrating and so unnecessary. We basically had to sign a form to say we would not be using their insurance and taking all the risk.
Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.
Good price. Fair overall service at best. The car was overdue for retirement.
About QEEQ:8.0/10
Satisfactory
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So much time it took for car pick up .. car pick up location also too outside airport .
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