My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed.
JJZ
United States
Reviewed: Mon, May 13, 2019
About MEX:2.0/10
My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed. I spend over 2-hours trying to get a hold of someone. When I called the local number, it just rang and rang. I finally got a hold of someone at the corporate number. They told me to wait 5-10 minutes for someone to pick me up to get a car. After 20 minutes, I gave up and rented from another rental company.
I reserved an intermediate car, a Hyundai. At arrival I was told Easyrent overbooked, I would get a mini van. I voiced my concern that I did not want a mini van. Customers who arrived after me were told they also would get a mini van, but then they got a car. I was told I could call and switch to a car the next day, maybe. Not acceptable.
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Customer Service
My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed.
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