Satisfactory!

Long wait at the front desk for paperwork. During car pickup, we had to sign on their mobile device with all documents in Korean. Later, they sent a PDF of the signed documents to my WeChat upon request. There was no staff accompanying us for the car inspection or exchange process, nor were we reminded to queue for the airport shuttle.

Actually it is not so convenient to collect and drop off the car outside from airport given the big luggage we have. Besides, it will be better to provide the driver with full tank of fuel when we collect the car as we do not know how much we need to fuel up before we return. I would say this policy was unfair to the driver.

You wrote in this commentblock " was the counter stuff helpfull enough" instead of counterstaff

I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.

It was an old smelly car! Never had before. As it was an LPG tank in the storage space we could not fit our luggage! Aft seat belt lock was broken! No other car available and Tamra rejected to come to our Hotel to repair! Address in www was wrong so we had big difficulties to return the car Further it was said: if you like to have a safe car you have to pay more....