El coche estaba sucio (papeles) y se me cobró la limpieza despuesd de devolverlo
About QEEQ:10.0/10
Genial el price protector, veremos la reclamación del seguro.
Reply by Qeeq: Lamentamos mucho su experiencia desagradable. Normalmente hay que limpiar el vehículo antes de su regreso. Le pediremos al proveedor que le brinde un mejor servicio la próxima vez.
There was no service, the rental staff kept pressuring me to buy insurance. I told them I already bought it, but they said they couldn't see it in the system. One male employee even yelled at me, asking why I didn't trust him and instead asked the passenger next to me. It was ridiculous, their attitude was horrible. After a while of confrontation, his attitude finally changed. There were clearly Jeep cars in the store, but they gave me a Suzuki and said it was similar. Truly speechless.
The order amount was 47.50, but I paid 69.74 at the store. Now, looking at the invoice, everything is written in English except for an extra charge [cleaning fee] which is deliberately written in Italian.
Actually, there is no Surprise rental car. The actual rental company is Autoone; Surprise is just a brand name. There are three receptionists during the day, and the procedures are quite extensive. They kept recommending the very expensive full insurance. The car was not the small one we wanted, but a compact Opel Astra, and there was no explanation for the change. When picking up the car, no one inspected it with us. They just said to take photos of any issues for records. There was a notice at the front desk that there would be a €22 cleaning fee if the car was not returned clean, which was not mentioned on the rental platform. A €900 deposit pre-authorization was required. When returning the car, there were no issues found, and I requested the deposit hold to be released immediately. The staff agreed and operated the computer to send an electronic receipt. However, the deposit was still not released even after I returned home more than half a month ago; I don't know the reason.
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Barato pero mal servicio
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