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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9827282312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9827282312
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Reviewed: Mon, Nov 27, 2023
About SURPRICE RENT A CAR: 6.0 /10
Actually, there is no Surprise rental car. The actual rental company is Autoone; Surprise is just a brand name. There are three receptionists during the day, and the procedures are quite extensive. They kept recommending the very expensive full insurance. The car was not the small one we wanted, but a compact Opel Astra, and there was no explanation for the change. When picking up the car, no one inspected it with us. They just said to take photos of any issues for records. There was a notice at the front desk that there would be a €22 cleaning fee if the car was not returned clean, which was not mentioned on the rental platform. A €900 deposit pre-authorization was required. When returning the car, there were no issues found, and I requested the deposit hold to be released immediately. The staff agreed and operated the computer to send an electronic receipt. However, the deposit was still not released even after I returned home more than half a month ago; I don't know the reason.

Relevant Reviews on SURPRICE RENT A CAR Malpensa Airport

Lilith Maria

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Reviewed: Mon, Apr 1, 2024
About SURPRICE RENT A CAR: 2.0 /10
There was no service, the rental staff kept pressuring me to buy insurance. I told them I already bought it, but they said they couldn't see it in the system. One male employee even yelled at me, asking why I didn't trust him and instead asked the passenger next to me. It was ridiculous, their attitude was horrible. After a while of confrontation, his attitude finally changed. There were clearly Jeep cars in the store, but they gave me a Suzuki and said it was similar. Truly speechless.

Lisa Betty

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Reviewed: Sun, Mar 3, 2024
About SURPRICE RENT A CAR: 8.0 /10
The specified model was unavailable and was replaced with a cheaper Opel, but the condition of the car was good.
About QEEQ: 8.0 /10

Sandy Jenny

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Reviewed: Tue, Jan 2, 2024
“Around Milan”
About SURPRICE RENT A CAR: 10.0 /10
The actual rental company was a small local Italian company. Overall, it was pretty good, the staff were very friendly, spoke good English, and communication was quite pleasant.
About QEEQ: 10.0 /10

Aldrich Lloyd

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Reviewed: Sun, Jan 21, 2024
About SURPRICE RENT A CAR: 6.0 /10
The full insurance purchased from Zuzuche was not recognized, so I had to buy full insurance again. The reserved car was given away by the system, and eventually, I got a manual transmission vehicle.

A.Veiga Lopez

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Compact | Volkswagen Golf or similar
Reviewed: Tue, Dec 12, 2023
“Barato pero mal servicio”
About SURPRICE RENT A CAR: 4.0 /10
El coche estaba sucio (papeles) y se me cobró la limpieza despuesd de devolverlo
About QEEQ: 10.0 /10
Genial el price protector, veremos la reclamación del seguro.

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