もうAVISは使いません

When I picked up the car, the staff directly asked me how many people and how many pieces of luggage I had. Knowing their routine, I asked if these questions were because of insurance. He confirmed, saying they were trying to sell insurance. Since I had already opted for full insurance from Zuzuche and had encountered similar tactics before, I refused. Subsequently, they assigned me a car in poor condition—the steering wheel was shaking. When I returned the car, staff even asked if I was returning it or exchanging it.

I bought basic third-party insurance on Zuzuche, which might not be high enough. The agent insisted that I buy additional third-party insurance, claiming it was mandatory. He should have been able to see what insurance I bought on Zuzuche. This Mazda 6 shakes a lot.

Waited two and a half hours to get the car.

Avis in Honolulu offers great service.

Although I rented from AVIS, AVIS and BUDGET at the airport are the same company, and the contract was eventually with BUDGET. We took flight CA837 and it wasn't crowded upon arrival, so the process was quick. Rented a Ford Escape, the vehicle was very new with only 5000 miles and was a high-end model with a rearview camera, which was very helpful. Service attitude was average, there were some sales pitches but no pressure. Communication went smoothly.