a good price but limited help/communication

The staff was so approchble, polite, clear,efficient and multilingual. Fantastic customer service. Paperwork was quickly done.We did not wait long time.Maybe max 15min.

The platform is very easy to be used. I forgot to attivate the Price protector therefore cannot comment.

It was quite good, no queues upon arrival. The process started immediately. I read in other reviews that there could be up to a 3-hour wait, but there wasn’t any. The prices were very cheap, and although they did try to sell insurance, you just need to tell them you don’t need it. The staff were also nice; they understood we didn’t need the insurance and didn’t push further. I didn’t see any signs of racial discrimination as some reviews mentioned. Everyone finds their own car, and it seems like they don’t have many staff in the first place. The cars given out were all SUVs; the person before me, who was white, got the same. The deposit was 1200 euros, which was just a hold and not an actual charge; as long as the car was returned in good condition, the deposit was refunded directly. I was quite worried after reading the reviews, but everything went very smoothly, and the vehicle was also good.

The actual rental company was a small local Italian company. Overall, it was pretty good, the staff were very friendly, spoke good English, and communication was quite pleasant.

The service staff's attitude was average. They tried to upsell full coverage insurance and an additional driver. The credit card pre-authorization was higher than estimated.

We did not receive the car that we requested. It was a level down.. Toyota Yaris instead of an Audi A3