Service was average. Although my Zuzuche order clearly included third-party insurance, Budget denied it and asked for an additional $14 per day. After contacting Zuzuche, it was confirmed that it was included, but I had the same issue with my next rental. I didn't bother to argue anymore.
The car was nice, waiting line at pick was over 2 hours, employee at the desk tried to sell us extra insurance which we already bought from a third party.
When we returned the car, we were charged 100 Dollars extra than what we signed up for. I know about 30 Dollars go for the refilling the gas tank but there is still extra 70 Dollars which are not stated any where what are they for.
I am not sure that this lack of transparency on the Budget side, would encourage us to be clients in future.
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