Great service and great car - no issues at all.
At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.
It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.
The fuel charge was unjustified. I was told that I didn't need to return the car with a full tank, but I was still charged for fuel after returning it.
On collecting the car the counter staff advised that booking directly with Ace was easier than booking with Easyrent. The full insurance would be straight forward and the details simpler.
About QEEQ:10.0/10
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