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Live chat Email us Service Code: 2572323312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2572323312
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Reviewed: Tue, Mar 19, 2024
About Dollar: 6.0 /10
When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.
Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the unfortunate experience you had. If you were offered a downgraded car, kindly reach out to our team at the counter without delay.Your valuable feedback will be promptly escalated to our supplier so they can address the issues. To assist you more effectively, please provide us with additional information for our investigation. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Compact | Volkswagen Jetta or similar

Relevant Reviews on Dollar JOHN F KENNEDY AP

Brandon Ivan

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Reviewed: Fri, Sep 20, 2019
“From JFK Airport in New York to Woodbury, then to Lexington and Salisbury in Connecticut”
About Dollar: 10.0 /10
The process was very simple, and the wait time was not long. The return process was so convenient that I was concerned and asked the front desk if it was really all done.
About QEEQ: 8.0 /10

Murphy Bernard

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Reviewed: Fri, Mar 15, 2019
About Dollar: 2.0 /10
Paid and booked a month in advance, but still waited two hours for the car and was given a lower category model.

Rachel Rose

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Reviewed: Mon, Jan 29, 2018
About Dollar: 2.0 /10
When we arrived at Dollar, the staff kept pushing us to add options and extra charges, claiming they were necessary. We felt helpless in a foreign place, and I think QEEQ is unreliable in this aspect.

Ryan Malan

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Reviewed: Thu, Feb 2, 2017
“East Coast City Tour in the USA”
About Dollar: 10.0 /10
Very reliable company. When the car battery died, they provided free jump-start service.
About QEEQ: 10.0 /10

M.Witthayanuwat

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Compact | Mazda 3 or similar
Reviewed: Fri, Feb 17, 2023
“There couldn’t be better.”
About Dollar: 10.0 /10
The car exceeded my expectations, easy to pick up and drop off. The counter staff very helpful and nice. This rental car (Dollar) is the best I've ever rented.
About QEEQ: 10.0 /10
A booking platform is good and easy.

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