The car was not what I booked, they tried to sell it as an upgrade. Received significant downgrade.
The staff not speaking English as their first language made it difficult for them to understand.
The car we received had clearly been in a crash. With obvious cracks, chips and serious scuffs on the rims.
Reply by Qeeq: Thanks for your comment getting back to us. The supplier provides you a free upgrade and hopes you will have a good car rental experience.We'll forward it to the supplier to improve the vehicle maintenance. Thanks for your advice. We'll keep improving our service, have a great day!
I initially thought the car I booked was quite old, but it turned out to be a 2018 model with a reverse camera. It's compact yet convenient. Despite New Zealand's challenging gravel roads, the car handled them surprisingly well without any issues throughout the trip. I recommend opting for full insurance because there are too many small stones.
Pre-trip communication via WeChat was convenient, but upon arriving in Christchurch to pick up the car, it turned out to be from an agent, not A RENTALS. The agent was only responsible for providing the vehicle and did not handle any other issues. All questions had to be addressed through WeChat, which was particularly problematic when we encountered issues while picking up the car and had to wait for responses via WeChat.
Superb! Highly recommended! Besides being very cheap, the staff were extremely friendly and patient. We arrived late, but they specially arranged for someone to pick us up and give us the car. Everything went very smoothly.
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