The vehicle was acceptable, but not the model I booked. It was difficult to cancel the toll service; the staff refused to do it even before I left the store. They told me to call customer service instead. The service experience was very poor, lacking awareness of customer needs, and seemed only focused on making customers spend more money.
The car was filthy on the inside, sticky surfaces and stains, like it hadn’t been cleaned for a year internally. There were also a lot of scratches and damage to the outside of the car. In addition the drive seat speaker was split which made it impossible to listen to any audio on my 4 hour drive - frustrating! None of these faults were mentioned when I picked it up.
About QEEQ:8.0/10
Booking was easy, wish the product had been good enough.
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Customer Service
good experience
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