無事、アメリカ大陸の横断と縦断ができました！

The staff's attitude was extremely poor during car rental. They didn't have the model we initially reserved and didn't explain why, just provided a so-called equivalent model. When we tried to discuss changing the model with the staff, they were very rude and even made discriminatory remarks.

The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.

Very good

Charged a lot more than what was quoted. And charged for things that were included in the price

Appropriate vehicle, met our requirements. Excellent service

Excellent service. All went smoothly at pickup etc. as per our requirements/specifications.