great cars hope to not be surprised aside for breaks not working properly in both cars
n.vasl
Switzerland
Reviewed: Sat, Jun 15, 2024
About Europcar:9.0/10
changing the car for car malfunctions was unnecessary had the service desks in milano checked the availability as requested, they told me to go to another office and on the way i passed through areas im not sure the car was supposed to pass through, and got stuck in a no car zone, this is such a shame.
in the end they sent me to the airport and there it was dealt with in good manner.
Pickup and drop-off were very fast.
But there were some issues:
-I booked an automatic, but received a manual.
-The picture showed space for two large suitcases, but even a small one barely fit.
-Shifting to a certain gear was very difficult.
-The car struggled uphill.
Counter staff was exceptionally helpful, polite and gave advice about travel insurance. Will definitely use Europcar in the future.
About QEEQ:10.0/10
Easy to purchase online, all insurance sorted too so made the whole booking process seamless and took the strain out of knowing whether we were being sold more insurance than we needed.
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great cars hope to not be surprised aside for breaks not working properly in both cars
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