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Live chat Email us Service Code: 5240435309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5240435309
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Reviewed: Mon, Feb 15, 2016
About Hertz: 6.0 /10
Although I had some reservations about HERTZ pushing me to upgrade the car, to be fair, their service was still pretty good. The wait time in line wasn't long, and while communicating in English wasn't as convenient as in Chinese, I couldn't expect too much while abroad. At pickup, the staff informed me that my reserved Corolla wasn't available and suggested I upgrade to an Audi Q5 by paying extra. I thought it was an additional 18 AUD per day, so I accepted. Later, I found out it was actually 45 AUD per day, totaling 180 AUD for the 4 days. While I was okay with the cost, suggesting a luxury car upgrade immediately did feel a bit pushy. The Q5 was in excellent condition and very new, but there was no manual with the car, making opening the fuel cap a bit challenging. The car was great to drive, and I had no issues, making the rental experience smooth overall. I was in a hurry to leave and didn't have time to argue, so I took the risk and accepted the luxury upgrade. The 3 AUD per day charge for roadside assistance added up to a small amount, and since I realized this after the fact, I won't dwell on it.
About QEEQ: 8.0 /10

Relevant Reviews on Hertz MELBOURNE DT

Phil Adela

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Reviewed: Mon, Nov 18, 2019
“Melbourne City - Great Ocean Road - Melbourne Airport”
About Hertz: 10.0 /10
I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.
About QEEQ: 10.0 /10

Humphrey Birrell

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Reviewed: Mon, Oct 1, 2018
About Hertz: 2.0 /10
The tire was damaged, and they couldn't replace the car. Had to manually change to the spare tire myself, and they gave me a 125-size motorcycle spare for a 245-size tire! Ridiculous! The company was very slow in resolving the issue! Waited for road assistance for three hours, and no one came! Customer support gave inconsistent responses! Terrible service! Drove on the spare tire for three days! Simply playing with lives.

Dawn Meredith

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Reviewed: Sun, Sep 30, 2018
About Hertz: 10.0 /10
The big company is quite reliable.

Ina Attlee

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Reviewed: Sun, Jan 17, 2016
About Hertz: 10.0 /10
Very professional, both pick-up and drop-off were quick.
About QEEQ: 10.0 /10

N.Wrobel

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Compact | Hyundai i30 or similar
Reviewed: Tue, May 10, 2022
“Great australian drive”
About Hertz: 10.0 /10
Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up
About QEEQ: 10.0 /10
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