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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9670361309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9670361309
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Reviewed: Thu, Aug 4, 2022
About Hertz: 9.0 /10
Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.
About QEEQ: 10.0 /10
Excellent service - will use it again!
Economy | Suzuki Swift or similar

Relevant Reviews on Hertz MELBOURNE DT

Abigail Harrod

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Reviewed: Thu, Oct 4, 2018
About Hertz: 8.0 /10
I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?

Adonis Stella

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Reviewed: Wed, Mar 21, 2018
“Melbourne-Great Ocean Road-Apollo Bay-Twelve Apostles-Melbourne Airport”
About Hertz: 10.0 /10
Rented the car early in the morning. There were three groups at the office but no waiting was necessary, the process was very smooth. Original driver's license and its translation are sufficient. A kind and patient elderly gentleman assisted us, and the entire process from rental to picking up the car took less than 20 minutes. Very efficient!
About QEEQ: 10.0 /10

Berg Onions

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Reviewed: Mon, Sep 25, 2017
“Melbourne - Great Ocean Road - Twelve Apostles”
About Hertz: 10.0 /10
Very satisfied, both pick-up and return were very convenient
About QEEQ: 10.0 /10

Tess Obadiah

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Reviewed: Fri, Apr 14, 2017
About Hertz: 8.0 /10
The staff is quite patient

Edith Henry

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Reviewed: Sat, Feb 13, 2016
About Hertz: 10.0 /10
The staff had a good attitude, the car pickup was quick and easy, and the store was easy to find.
About QEEQ: 10.0 /10

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