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Live chat Email us Service Code: 5452211309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5452211309
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Reviewed: Thu, Oct 8, 2015
About Hertz: 4.0 /10
I clearly booked a 'large SUV Toyota Kluger or similar,' but was given a Nissan X-Trail. Although both have five seats, they are different in size. Hertz said they allocate cars based on seating capacity and claimed the rental website didn't explain this clearly. At the time of booking, the price for the Nissan X-Trail was lower than the Toyota Kluger. Due to the long queue and time constraints, I had to settle for it. Very dissatisfied.

Relevant Reviews on Hertz MELBOURNE DT

Lewis Bartholomew

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Reviewed: Wed, Feb 13, 2019
“Melbourne - Great Ocean Road - Twelve Apostles”
About Hertz: 4.0 /10
They took a $200 deposit from me without mentioning when it would be refunded. My friend rented from the same company and wasn’t charged a deposit, so it felt unfair.

Byron Bertie

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Reviewed: Fri, Feb 3, 2017
“Perfect Three-Day Road Trip on the Great Ocean Road”
About Hertz: 8.0 /10
After informing the staff that I had purchased additional insurance, they didn't try to sell me the store's insurance. They did charge an extra 100 AUD as a security deposit when swiping the card, but it has been refunded.
About QEEQ: 8.0 /10

Phoenix Barnard

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Reviewed: Fri, Jun 16, 2017
“Excellent, Convenient, Great Service, Amazing Experience”
About Hertz: 10.0 /10
Great service attitude, very convenient car pickup, will rent again next time.
About QEEQ: 10.0 /10

Jared Swift

View more >
Reviewed: Tue, Feb 23, 2016
About Hertz: 4.0 /10
There might be fewer rental locations in the city. We arrived at around 8 am and waited in line for a while only to be told they didn't have the car we booked or any similar models. We needed to wait until noon for the vehicle listed in our reservation. Given our tight schedule to travel from the city to Apollo Bay, we couldn't afford the delay, so we accepted the new Toyota Corolla they offered.

Antony Rossetti

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Reviewed: Wed, May 4, 2016
About Hertz: 10.0 /10
Very good, very satisfied!

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