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From Canada
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+81 3-4578-4029
From Argentina
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From Chile
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From Colombia
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From Malaysia
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From Mexico
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8670865314
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8670865314
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Search for Hertz Car Rentals in Melbourne

Phillip Island

Reviewed: Sun, Mar 10, 2019
About Hertz: 4.0 /10
1. No explanation of pre-existing scratches on the car's body at pickup; I had to inspect and take photos myself in a poorly lit parking area. 2. No instructions on how to use the car, like opening the gas cap, high/low beam lights, or wipers. 3. No instruction on how to handle the parking ticket if the self-service return area is full (you need to get a parking ticket before entering the self-service return area). 4. They charged a 100 AUD deposit and 23 AUD for the baby seat rental on my credit card during pickup (the rental on the site was listed as 11 AUD) without notifying me or providing any receipts. I only found out when I checked the bill and called the store. 5. The staff had a terrible attitude when handling car damage after return, showing impatience and using abusive language. 6. Constant upselling to more expensive car models during pickup.
car image
Hertz
Melbourne
Australia

Relevant Reviews on Hertz MELBOURNE DT

Elmer Frederick

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Hertz
Melbourne
Australia
Reviewed: Sat, Dec 1, 2018
“Melbourne - Great Ocean Road - 12 Apostles - Port Campbell - (Inland Route) Melbourne.”
About Hertz: 10.0 /10
The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.
About QEEQ: 10.0 /10

Kent Stephens

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Hertz
Melbourne
Australia
Reviewed: Wed, Feb 20, 2019
“Great Ocean Road”
About Hertz: 10.0 /10
Overall service was good, everything went smoothly.
About QEEQ: 10.0 /10

Reginald Thoreau

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Hertz
Melbourne
Australia
Reviewed: Fri, Mar 22, 2019
“This rental plan was canceled due to issues with the rental company and QEEQ”
About Hertz: 6.0 /10
Average

Phoenix Barnard

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Hertz
Melbourne
Australia
Reviewed: Fri, Jun 16, 2017
“Excellent, Convenient, Great Service, Amazing Experience”
About Hertz: 10.0 /10
Great service attitude, very convenient car pickup, will rent again next time.
About QEEQ: 10.0 /10

Laurel Ellis

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Hertz
Melbourne
Australia
Reviewed: Mon, Feb 15, 2016
About Hertz: 6.0 /10
Although I had some reservations about HERTZ pushing me to upgrade the car, to be fair, their service was still pretty good. The wait time in line wasn't long, and while communicating in English wasn't as convenient as in Chinese, I couldn't expect too much while abroad. At pickup, the staff informed me that my reserved Corolla wasn't available and suggested I upgrade to an Audi Q5 by paying extra. I thought it was an additional 18 AUD per day, so I accepted. Later, I found out it was actually 45 AUD per day, totaling 180 AUD for the 4 days. While I was okay with the cost, suggesting a luxury car upgrade immediately did feel a bit pushy. The Q5 was in excellent condition and very new, but there was no manual with the car, making opening the fuel cap a bit challenging. The car was great to drive, and I had no issues, making the rental experience smooth overall. I was in a hurry to leave and didn't have time to argue, so I took the risk and accepted the luxury upgrade. The 3 AUD per day charge for roadside assistance added up to a small amount, and since I realized this after the fact, I won't dwell on it.
About QEEQ: 8.0 /10

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