Extremely poor experience. I was attended by a Chinese staff member when renting the car in Melbourne. I confirmed the return details multiple times, and she emphasized twice that I only needed to return the keys and nothing else. I purchased all the recommended insurance for safety, but she told me I didn't buy roadside assistance. Later, QEEQ confirmed that roadside assistance was included in the full insurance, and I ended up paying an extra 25 AUD due to her misleading information. QEEQ mentioned that the personal insurance I bought through them wasn't visible to HERTZ, which was odd, especially since the Chinese staff member claimed I had purchased all other insurance except roadside assistance. When I returned the car at Adelaide airport, I provided the final refueling receipt, and the tank was full. The staff there just let me go. However, they deducted a pre-authorized amount of 168 AUD on the same day. I immediately called QEEQ, but they were confused too. Four or five days later, QEEQ sent me a HERTZ invoice charging 306.91 AUD, claiming the car was dirty with sand, requiring a steam clean for 180 AUD. We were five women on a road trip, and we kept the car clean, sweeping it daily. How could there not be sand on the Great Ocean Road? Why didn't they mention any of this when I rented the car? They also charged mysterious management fees and service fees! This is clearly extortion! I complained to QEEQ again, but they told me to wait. Eventually, HERTZ deducted the money directly, and QEEQ provided no solution even after a month. It seems they washed their hands off once the money was deducted! I'm utterly disappointed with both QEEQ and HERTZ! Future renters, think twice...
一言でまとめる:
Extremely poor experience. I was attended by a Chinese staff member when renting the car in Melbourne. I confirmed the return details multiple times, and she emphasized twice that I only needed to return the keys and nothing else. I purchased all the recommended insurance for safety, but she told me I didn't buy roadside assistance. Later, QEEQ confirmed that roadside assistance was included in the full insurance, and I ended up paying an extra 25 AUD due to her misleading information. QEEQ mentioned that the personal insurance I bought through them wasn't visible to HERTZ, which was odd, especially since the Chinese staff member claimed I had purchased all other insurance except roadside assistance. When I returned the car at Adelaide airport, I provided the final refueling receipt, and the tank was full. The staff there just let me go. However, they deducted a pre-authorized amount of 168 AUD on the same day. I immediately called QEEQ, but they were confused too. Four or five days later, QEEQ sent me a HERTZ invoice charging 306.91 AUD, claiming the car was dirty with sand, requiring a steam clean for 180 AUD. We were five women on a road trip, and we kept the car clean, sweeping it daily. How could there not be sand on the Great Ocean Road? Why didn't they mention any of this when I rented the car? They also charged mysterious management fees and service fees! This is clearly extortion! I complained to QEEQ again, but they told me to wait. Eventually, HERTZ deducted the money directly, and QEEQ provided no solution even after a month. It seems they washed their hands off once the money was deducted! I'm utterly disappointed with both QEEQ and HERTZ! Future renters, think twice...
Hertz
Extremely poor experience. I was attended by a Chinese staff member when renting the car in Melbourne. I confirmed the return details multiple times, and she emphasized twice that I only needed to return the keys and nothing else. I purchased all the recommended insurance for safety, but she told me I didn't buy roadside assistance. Later, QEEQ confirmed that roadside assistance was included in the full insurance, and I ended up paying an extra 25 AUD due to her misleading information. QEEQ mentioned that the personal insurance I bought through them wasn't visible to HERTZ, which was odd, especially since the Chinese staff member claimed I had purchased all other insurance except roadside assistance. When I returned the car at Adelaide airport, I provided the final refueling receipt, and the tank was full. The staff there just let me go. However, they deducted a pre-authorized amount of 168 AUD on the same day. I immediately called QEEQ, but they were confused too. Four or five days later, QEEQ sent me a HERTZ invoice charging 306.91 AUD, claiming the car was dirty with sand, requiring a steam clean for 180 AUD. We were five women on a road trip, and we kept the car clean, sweeping it daily. How could there not be sand on the Great Ocean Road? Why didn't they mention any of this when I rented the car? They also charged mysterious management fees and service fees! This is clearly extortion! I complained to QEEQ again, but they told me to wait. Eventually, HERTZ deducted the money directly, and QEEQ provided no solution even after a month. It seems they washed their hands off once the money was deducted! I'm utterly disappointed with both QEEQ and HERTZ! Future renters, think twice...
Extremely poor experience. I was attended by a Chinese staff member when renting the car in Melbourne. I confirmed the return details multiple times, and she emphasized twice that I only needed to return the keys and nothing else. I purchased all the recommended insurance for safety, but she told me I didn't buy roadside assistance. Later, QEEQ confirmed that roadside assistance was included in the full insurance, and I ended up paying an extra 25 AUD due to her misleading information. QEEQ mentioned that the personal insurance I bought through them wasn't visible to HERTZ, which was odd, especially since the Chinese staff member claimed I had purchased all other insurance except roadside assistance. When I returned the car at Adelaide airport, I provided the final refueling receipt, and the tank was full. The staff there just let me go. However, they deducted a pre-authorized amount of 168 AUD on the same day. I immediately called QEEQ, but they were confused too. Four or five days later, QEEQ sent me a HERTZ invoice charging 306.91 AUD, claiming the car was dirty with sand, requiring a steam clean for 180 AUD. We were five women on a road trip, and we kept the car clean, sweeping it daily. How could there not be sand on the Great Ocean Road? Why didn't they mention any of this when I rented the car? They also charged mysterious management fees and service fees! This is clearly extortion! I complained to QEEQ again, but they told me to wait. Eventually, HERTZ deducted the money directly, and QEEQ provided no solution even after a month. It seems they washed their hands off once the money was deducted! I'm utterly disappointed with both QEEQ and HERTZ! Future renters, think twice...
Hertz MELBOURNE DTの口コミ
Hertz
レンタカー会社、メルボルンcbdセンターを便利
qeeq详しく会社のホームページに、また、関連規則を操縦し、国際免許の提供、保険にも良いサービスを、かなり
Hertz
位置も探したほうがいい、無料の电车が近くに座った300 m程度で降りて歩いて、ぜひにずらす土曜日は、車から土曜日のメルボルン市街地経営場所退勤早く、午後四時は廃業qeeq
回レンタカーが選択した
Hertz
車の取り方が早いし、初めて右かじを切るのが遅いし、道中は順調だったので、城に戻る時に別の車をぶつけて、相手は警察を呼んで記録して、hertzにかけて、相手の情報が残っていれば、事情を説明できればそのまま運転できると言った。hertzに戻って、自分からピックアップ・メンバーに事情を話したところで、相手の顔色が少し沈んでしまった。非難はしなかったが、後続の車の扱いはあまり楽しくなかった。結局、すべての危険を買ったので、私達は車の修理費用を負担する必要はありません、もし店で類似の問題を受け取って更に少しリラックスすることができるならば、更に良くなるかも知れなくて、私達は問題にぶつかって気持ちもすでに少し悪くなったためです。
まだどう探しqeeqコール、しかしqeeqの価格は、車種を比較し、無料で退改、予約と最終の口车と完全に合致し、様々な状況をqeeqとても譜で明らかにした。
Hertz
店のサービスもいいし、休みの日に並んでいる人も多いですが、仕事はとても効果的で、保険の勧誘などもありません。レンタカーはアウディQ7かbmwx5のどちらかを指定して、どちらも用意してあるから選んでくれ。また、選んだ車にはカーナビが付いていたので別途カーナビを借りる必要はないと教えてくれ、帰国後にGPSのレンタル料を返金できるかどうか尋ねてくれた。いくらお金を払っても、店のサービスには感働があります。とてもおすすめです。
総じて満足している。国内で代金を払ってから現地に行くには一銭も払わず、きちんと車に乗って帰ればいいので便利です。お客様サービスは、相談に答えがタイムリーで、かつ正確に答えられる専門性を持っています。 改善すべき点は、サイトの内容がもっと詳細になればいいということです。例えば、車にカーナビが搭載されているとは知らなかったので、車を注文するときはGPS付きのコースを選びました。とっくにこの金を余計に払う必要はない。また,現地の住所に詳しくない場合には,車両を検索する際に住所のデザインを選択するなど,個人的にはあまり良い経験ではないように思われる。もっと良い方法がありますように。
Hertz
レンタカーは大丈夫で、便利です。しかし、結局、有料化されたのがサイト価格より少し高くなったため、どうなるか分からなかった。カウンターの人たちはとても親切で、わざわざ地図をあげて、料金としない路線を描いて、詳しい説明をした。
レンタカー迷って久しい前も心配して、しかし使用後、安心しました。Qeeqサイトはいいですね。また今度来ます。