Budget Antalya International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Joyce Funk

Turkey

Reviewed: Tue, May 3, 2016

About Budget: 10.0 /10

Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.

About QEEQ: 10.0 /10

Economy | Audi A1 or similar

6 day rental

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Dolores Samuel

Turkey

1 days rental

Reviewed: Sun, Jul 21, 2019

About Budget: 6.0 /10

The car pickup location at Antalya Airport is quite conspicuous, but the place where you handle the paperwork is far from where you pick up the car. There was an old man handling the paperwork who seemed to make the process difficult with many formalities. Luckily, we had a young guy assisting us, so there weren't too many unnecessary issues. Returning the car in Izmir was inconvenient, as you need to park the car at the entrance of the parking lot, find the car drop-off point in the underground parking by yourself, and get an entry card to enter. Everything was in Turkish, which made it incomprehensible, and no one answered the phone.

Osborn Nico(l)

Turkey

1 days rental

Reviewed: Thu, Jun 11, 2020

About Budget: 6.0 /10

The service was okay, but they gave us a different model, and it felt significantly worse.

About QEEQ: 10.0 /10

Merlin Pearson

Turkey

1 days rental

Reviewed: Mon, Dec 3, 2018

About Budget: 2.0 /10

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

Hiram Gresham

Turkey

1 days rental

Reviewed: Wed, Jan 10, 2018

About Budget: 2.0 /10

This was my worst car rental experience. The BMW 5 Series was not available, and they replaced it with an XC60. It was just the two of us, and we didn't want to drive an SUV. It cost us an hour. The Turkish staff were really dishonest; they added full insurance and asked me to sign, costing several hundred more. I can't express how I feel. I'm not satisfied with this app, and I'm even less satisfied with the Turkish rental store. The return location was hard to find, and we almost got charged an extra day's fee.

Eden Dutt

Turkey

1 days rental

Reviewed: Fri, Feb 22, 2019

About Budget: 4.0 /10

Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.

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