Satisfactory

Waited for half an hour

Car rental companies in the US tend to be strong-willed, with no inspections for pick-up and drop-off. There's a higher level of social trust, but the service awareness is relatively poor.

The service was very professional, the car was clean with no odors. The process was quick.

Queued for nearly 40 minutes. Even though I said no additional services, the staff kept pushing extra fees: additional insurance, extra driver, a full tank of fuel. The model I wanted was not available, and they tried to sell me a more expensive one. When I refused to pay extra, the staff became very impatient. They charged a deposit on my credit card without my consent. There was no Chinese service during this process.