Store service is acceptable, with a 30-minute wait time. Cleaning fee for the vehicle was not disclosed in advance; usually, rental companies do not charge for cleaning.

Very satisfied

Excellent service

The reception staff were very friendly, but they were not very familiar with the QEEQ pickup order. We arrived slightly earlier than our scheduled time, and the quote given by the staff was significantly higher than our booking price. After pointing this out, they explained it was because we arrived early, and then made the correction. During this trip to the US and Canada, we rented cars three times, two of which were with AVIS. Both times we arrived slightly early and encountered the same situation. The US is a credit-based society; no one checks the car's condition when picking up or returning it, which we are not quite used to. Nevertheless, this mutual trust feels great.

I paid in full on Zuzuche but was charged an additional $140 in taxes when picking up the car. I couldn't understand what the extra tax was for due to my limited English.