The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.

Got the car at Phoenix airport, no waiting, free upgrade, no push to buy insurance. When we asked for full coverage, the staff asked if we had travel insurance and then explained that some parts of it overlap, so no need to buy extra. Very honest.

Good service

Like: Picked up a nice new vehicle for our family road trip. A completely hassle free experience.
Dislike: We had to return the vehicle