CAR RENTAL REVIEWS ON ALAMO AT PHOENIX AIRPORT, PHX

The agent apologised that there were no more small cars available and asked if I would be happy with a larger car. After checking for built-in GPS in two of the three Ford Fusions, she found it in the third one! An added bonus was the treat of driving a hybrid for the first time.

Very straight-forward transaction, particularly around included insurance.

Like: Professional
Dislike: Everything was good

There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.

Fantastic

Outstanding service and people. So good, I called the Alamo main desk to say thanks.

There was an error with the trunk - kept automatically closing. When I informed them at drop off they said it was a common reported error.

The initial Jeep Grand Cherokee broke down. Terrible car..

A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.

The car was in good condition, and pickup was convenient. As good as always.

Got the car at Phoenix airport, no waiting, free upgrade, no push to buy insurance. When we asked for full coverage, the staff asked if we had travel insurance and then explained that some parts of it overlap, so no need to buy extra. Very honest.

The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

I returned the car three hours late, but after a brief chat with the staff, they waived the fee. Awesome.

No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time

Will definitely use Qeek (had a very disappointing experience with klook). Nice surprise to get a small refund for low price promise but best part was support when I needed to amend booking.

Like: No hidden fees like other car companies.

Like: The booking, pick up and drop off were a breeze. The vehicle was in good condition and service staff were friendly and professional. Will definitely use this service again.

Like: Picked up a nice new vehicle for our family road trip. A completely hassle free experience.
Dislike: We had to return the vehicle

Like: No problem with vehicle
Dislike: That I got charged for another day

Car smelled of perfume and made my clothes smell too!

Very efficient!

Bad attitude

Staff at counter was so nice and I was able to start nice trip.

I didn’t get any discount protector this time but nice system to have that. Hope I get discount next time.