“Upgrade to a Hybrid Car with GPS at No Additional Cost”
About Alamo:8.7/10
The agent apologised that there were no more small cars available and asked if I would be happy with a larger car. After checking for built-in GPS in two of the three Ford Fusions, she found it in the third one! An added bonus was the treat of driving a hybrid for the first time.
About QEEQ:10.0/10
Very straight-forward transaction, particularly around included insurance.
There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.
A few hours after picking up the car, I noticed the windshield washer wasn't working. I returned to the rental location and got a replacement vehicle. The customer service was quick. The second car wasn't filled up completely, but the staff noted it in the system, allowing for a return with an empty tank. The return process was smooth.
The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'
No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time
About QEEQ:10.0/10
Will definitely use Qeek (had a very disappointing experience with klook). Nice surprise to get a small refund for low price promise but best part was support when I needed to amend booking.
The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!
Like: The booking, pick up and drop off were a breeze. The vehicle was in good condition and service staff were friendly and professional. Will definitely use this service again.
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