CAR RENTAL REVIEWS ON AVIS AT PHOENIX AIRPORT, PHX

Car had previous renters tickets in the centre console which wasn't great. Otherwise a clean and great car.

Great price.

Avis didn't have the type of car I requested but made up for it with a better car.

Worked very well as a booking service and yes the Price Drop did cut in. Satisfying. Will use again.

They didn’t have the vehicle I ordered

I like QEEQ and deals they find

Avis people were extremely helpful and friendly.

On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided. The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter. Not really complaints at all just things to mention that someone may freak out about.

All went very smoothly- got the car I wanted which was a pleasure to drive.

Got a good price

The Avis staff at Phoenix pickup fraudulently tried to charge me for breakdown cover in the full knowledge that it was covered by package. I only managed to get it refunded by having an argument with the manager at the return location.

Everything was good, love how easy it was from the lady at the counter to drop off

Easy booking like the fact that the most important protections were included in the price, no surprise's

A serious issue hasn't been resolved for me

I had a little bit of difficulty finding the correct AVIS rental desk for picking up the car, but once I got there I didn't have to wait long. The selection of cars available was good and I ended up getting a larger sized car than my booking, so was happy with that. The process from here was smooth. The car was nice, with all the features I needed. Dropping off was easy.

I never used QEEQ before so I was a little hesitant at first. I found the car I was looking for at a good price, and the choice selection was good. The whole process was smooth, and email communication was good. I will definitely use again, and can recommend QEEQ

Easy process, fast pick up and drop off, friendly staff

Fair prices, included all the important coverages,Easy process, fast pick up and drop off

I booked a Chrysler 300 (or similar), but at the AVIS counter, we were informed that the car Rent-a-Car booked for us wasn't of that class, and they showed us the system page. Therefore, they could only offer us a Chevrolet 4-seater or a similar model. The agent told us that if we wanted to get the Chrysler 300, we needed to pay for an upgrade, otherwise, we could only get a 4-seater. Although Rent-a-Car's customer service promised to handle this issue after our call, AVIS froze a portion of our card funds and later sent us a bill at the end of the trip...