AVIS Phoenix Sky Harbor International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Bill Graham

United States

Reviewed: Fri, Jun 29, 2018

About AVIS: 6.0 /10

I booked a Chrysler 300 (or similar), but at the AVIS counter, we were informed that the car Rent-a-Car booked for us wasn't of that class, and they showed us the system page. Therefore, they could only offer us a Chevrolet 4-seater or a similar model. The agent told us that if we wanted to get the Chrysler 300, we needed to pay for an upgrade, otherwise, we could only get a 4-seater. Although Rent-a-Car's customer service promised to handle this issue after our call, AVIS froze a portion of our card funds and later sent us a bill at the end of the trip...

1 days rental

Relevant Reviews on AVIS Phoenix Sky Harbor International Airport

Georgia Stuart

United States

1 days rental

Reviewed: Mon, Oct 31, 2016

About AVIS: 2.0 /10

A serious issue hasn't been resolved for me

V.Ferreira

United States

13-day rental

Small SUV | Toyota RAV4 or similar

Reviewed: Fri, May 10, 2024

“Easy process, fast pick up and drop off, friendly staff”

About AVIS: 9.0 /10

Easy process, fast pick up and drop off, friendly staff

About QEEQ: 10.0 /10

Fair prices, included all the important coverages,Easy process, fast pick up and drop off

Nigel J

United States

15-day rental

Small SUV | Toyota RAV4 or similar

Reviewed: Sun, May 5, 2024

“Great reliable car and excellent speedy service from the counter staff”

About AVIS: 10.0 /10

All went very smoothly- got the car I wanted which was a pleasure to drive.

About QEEQ: 10.0 /10

Got a good price

A.Stevens

United States

11-day rental

Small SUV | Toyota RAV4 or similar

Reviewed: Thu, Apr 4, 2024

“Excellent.”

About AVIS: 9.0 /10

Avis people were extremely helpful and friendly.

About QEEQ: 9.0 /10

On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided. The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter. Not really complaints at all just things to mention that someone may freak out about.