Alamo Phoenix Sky Harbor Intl. Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Sandy Piers

United States

Reviewed: Sat, May 18, 2024

About Alamo: 4.0 /10

The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Alamo Phoenix Sky Harbor Intl. Airport

Elvis Lee

United States

1 days rental

Reviewed: Tue, Jan 1, 2019

About Alamo: 10.0 /10

There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.

Felix Hume

United States

1 days rental

Reviewed: Mon, Nov 21, 2016

About Alamo: 10.0 /10

Excellent service, highly recommended by friends. The only downside is that although I purchased third-party roadside assistance online, it couldn't be reflected during on-site processing, so I had to buy additional insurance.

About QEEQ: 8.0 /10