Road trip in Eastern USA

I rented the car for just a few hours, but they asked if I wanted to prepay for gas for $52. They also asked if I wanted to upgrade for an extra fee. They charged $33 for a day of unlimited tolls, but I didn't even need it since I purposely avoided highways.

Easy car pickup

Satisfactory

They kept pushing insurance and various additional services. When we didn't accept, they rudely gave us a Nissan, which was smaller than the model we reserved. The promised free additional driver was not included either, so we had only one driver for four days. Very dissatisfied, will never rent from this company again.

I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.