Road trip in Eastern USA

The actual car model provided did not match the reservation; They tried to charge extra fees; The service attitude of the local staff was average.

At the car rental spot next to NEWARK airport, we arrived around noon, and there were about 10 other customers waiting. With few staff members available, it took over an hour before our turn to process the rental.

They kept pushing insurance and various additional services. When we didn't accept, they rudely gave us a Nissan, which was smaller than the model we reserved. The promised free additional driver was not included either, so we had only one driver for four days. Very dissatisfied, will never rent from this company again.

The location of pick up and drop were not clear

Car was ok. Counter service slow because not enough staff for amount of customers lined up waiting for service.