Car was great, staff at checkout and drop off were great. Only thing that I wasn't expecting was checking the vehicle for damage and filling the vehicle report myself at pickup.
At the car rental spot next to NEWARK airport, we arrived around noon, and there were about 10 other customers waiting. With few staff members available, it took over an hour before our turn to process the rental.
The rental costs are not explained clearly, the charges are ambiguous, and they couldn't provide the specific model I requested. The parking lot had no good cars and did not match what I saw on the website.
“Lined up for long time at ewr. Slow desk service due to short staff.”
About Dollar:9.7/10
Car was ok. Counter service slow because not enough staff for amount of customers lined up waiting for service.
About QEEQ:8.0/10
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Customer Service
Smooth and pleasant
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