Lined up for long time at ewr. Slow desk service due to short staff.

Still trying to sell insurance

Fast and good

Although the store kept promoting various insurances, there was no mandatory purchase. Overall, it was still good.

Excellent

I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.