As expected from a large company, both picking up and returning the car were very convenient. The car was also very new.

Aside from the slow processing of subsequent compensation, everything else was good.

Hertz's service attitude is great, and the process is very quick. You just need to return the keys when dropping off. Although the dashboard warning light came on while driving in Queenstown, Hertz staff replaced the car with a newer and better one immediately, which is commendable.

Got a free upgrade to the car model

It's okay, but there were no smiles. Probably too tired.