I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

The reception and explanation were clear! But you need to understand English!

Extremely dissatisfied, very unpleasant.

Did not prioritize users with reservations; waited in line for more than 30 minutes.

The service was decent, and the front desk staff was okay. However, the process for returning the car was a bit unclear, and I suggest improving it.