There are shuttle buses at the airport, making both picking up and returning the car very convenient. The staff is very attentive and can recommend the best deals for temporary car changes. The cars are new and in great condition.
1. I had reviewed the car pick-up points earlier, and if you opt for full prepayment and super insurance, the car rental company generally won't push you to buy additional insurance. Their service attitude was good; they only asked if I wanted to upgrade the car group, and the process was quick.
2. Compared to other car rental companies, Alamo offers better value. I rented an SUV, and it seemed to be the cheapest after comparison.
3. The instructions after the paperwork were very clear, just follow the directions. At the designated area, you can choose any car within the group, but the fuel type wasn't indicated on some cars, so I had to rely on the manual.
4. One downside was that although they say it's a full tank, it wasn't fully filled, and after a short drive, one bar was gone. I felt a bit shortchanged.
5. When picking up the car, the staff only mentioned that you can choose any car in the group, but didn't say much else. Make sure to check the vehicle's instruments, and if there's any problem, change cars immediately. Take photos of any scratches and inform the staff if possible; I couldn't find anyone, so I just took photos.
The rental company's attitude was very poor. They were not proactive in communicating, and the price hikes were arbitrary with no standard pricing system.
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