The first car had an issue, but then they replaced it with another one.

Rented a car in Salt Lake City, a female employee at the rental counter helped us finish the paperwork within a few minutes.

Great value for money, self-service kiosks available. However, the one-way rental fee in California is quite high, around $150.

Instead of the small car model specified in the contract, I was given a Chevrolet SUV. I'm not sure how much additional charges will be incurred.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.